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You can delete your Joindit account yourself, at any time, inside the app. This page explains how, and what is deleted or kept. App: Joindit (com.alpharise.joindit). Developer: ALPHARISE INNOVATION PRIVATE LIMITED.
1. Delete your account in the app
- Open the Joindit app and log in.
- Go to Settings > Delete My Account.
- Confirm. Deletion is permanent and immediate.
2. What is deleted and what is kept
You can delete your account at any time in Settings > Delete My Account. Deletion is permanent and immediate: there is no grace period and it cannot be undone.
- Removed: your name, username, photos, bio, age, gender, location, date of birth, mobile number and password; your posts and clips with their likes, comments, saves and views; your statuses and highlights; and your follows, follow requests, close friends, blocks and mutes.
- Kept: financial records - coin purchases and orders, gift and wallet transactions, invoices, withdrawals and a completed KYC and payout record - because we must keep accounting records. They are linked only to an account ID, not to your name, photo or mobile number. We also keep a one-way fingerprint of the mobile number that was on the account, so an audit or a lawful request can be answered without keeping the number itself.
- Messages you already sent may stay in the other person's conversation, shown as from "Deleted user".
- A withdrawal in progress, or earnings not yet paid out, must be settled before the account can be deleted. Any coins left in the account end when it is deleted.
3. Cannot open the app?
Write to alphariseinnovations@gmail.com from the mobile number of your account (or include it, and your username, in the email). We will confirm it is your account and delete it.
Contact us
Email: alphariseinnovations@gmail.com
Phone: +91 9168020295
In the app: Settings > Help & Support.
Grievance Officer: joindit.in/grievance